One million London patients now use MyChart

More than one million people now use MyChart across King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust, giving patients in London digital access to parts of their hospital care.

The two NHS trusts reported the milestone on 11 August 2026. Their users now log in to the secure app more than one million times each month, although the published figures do not show how frequently each individual uses it.

Test results and appointments move onto one platform

MyChart brings several hospital services together in one place. Depending on the service involved, patients can view appointments, read hospital letters, access test results, complete questionnaires and manage aspects of their care online.

The platform can also provide access for family members and carers. The trusts’ announcement does not specify the eligibility or authorisation process for this form of access, so users seeking access on someone else’s behalf will need to check the sign-up arrangements provided by their hospital.

Not every function is necessarily available to every patient. The trusts explicitly say that available features depend on which services a person uses.

What the figures since January 2024 show

The trusts published three measures covering activity since January 2024:

The 15 million test results represent the largest recorded volume, showing that access to clinical information is a major part of activity on the platform. Self-scheduling accounts for a smaller but direct change in how some patients arrange care.

The avoided-appointment figure indicates a reported association among MyChart users, but the announcement does not provide a comparison group or explain how that total was calculated. It therefore cannot establish from the supplied data alone that the app caused every avoided absence.

Digital access supports wider hospital services

King’s College Hospital and Guy’s and St Thomas’ describe MyChart as part of a wider digital transformation programme intended to make information easier to reach while supporting more efficient healthcare services.

The figures point to substantial demand for online access, but they do not describe patients who cannot or prefer not to use digital services. Nor does the announcement provide demographic data, a breakdown by trust or details of how many registered users remain active.

Patients, relatives and carers interested in using MyChart can review its benefits and sign-up process through the participating NHS trust responsible for their care. The services visible after registration will depend on the hospital teams and care pathways connected to their account.

Source: King's College Hospital News